10 Small Business Return Policy Template
It makes sense to have a return policy as some sources estimate that around nine percent of purchases made in a brick and mortar store are returned and around 30 percent of online purchases. To serve as a formatting guide download a printable and editable small business policy template for this undertaking.
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Be aware though that some countriesstates require retail sellers to display a return policy.
Small business return policy template. Our return refund policy template lets you get started with a return and refund policy agreement. Plus nearly 41 of shoppers buy with the intent of returning. A return policy for a small business is a set of rules that lets customers know what to expect if and when they need to exchange or return a product they bought from your store.
This template is free to download and use. For small businesses refunds and returns are especially important to master as smbs rely heavily on a loyal customer base. For instance if you go from self fulfilling orders to outsourcing fulfillment your shipping timelines will shift.
Customers might be unsatisfied with their order for a number of reasonsit arrived damaged they ordered. This doesnt only apply to ecommerce stores and retail stores but to drop shipping companies and saas businesses as well. According to trueship study over 60 of customers review a returnrefund policy before they make a purchasing decision.
A small business return policy is a set of rules that lets customers know what to expect if they need to return or exchange a product. Our best customers have the highest returns rates but they are also the ones that spend the most money with us and are our most profitable customers says zappos ceo craig adkins. If you run an online business where you are directly selling to customers having a returnrefund policy is highly advised.
They are influenced by industries and the types of products you sell. According to one source 9 of purchased products are returned to brick and mortar stores and 30 of online purchases are returned. When making a small business policy template the first thing that you have to focus on is the layout of the document that you will use.
Sample return policy for ecommerce stores. One of the most important factors to consider while writing a small business return policy is that you need to account for both your businesss and your customers needs. You should have a standard return policy for your business.
Business policy templates 7 return policy templates. Just in the united states statista estimates return deliveries will cost businesses 550 billion by 2020a 752 increase from four years earlier. The return policy templates abide by the accepted patterns and norms followed across the globe.
With the expansion of e commerce and online shopping sites it is imperative to have stringent policies when it comes to shipping. Download a small business policy template. What is a small business return policy.
Return policies vary by business. We recommend you update your shipping policy every six months and each time you have made a change to your shipping methods whether its a new 3pl or expanding into more fulfillment center locations. Not only will a killer return policy bring in sales interacting with customers returning products is a great opportunity to further engage your customer and earn their repeat business.
Small business return policy. As your business grows your shipping policy will change. Returns refunds and exchanges are all a part of doing business online.
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